How can I prepare my PDF file to get the best result?
The PDF file should not exceed a maximum size of 100 MB, and should not contain more than 2,000 pages.
Please note the following points:
- Use the web-optimized standard PDF/A-1b in compatibility with Adobe Acrobat 4.0.
- All pages must have the same size.
- Fonts used must be embedded in the PDF file.
- Please do not use complex vector graphics in your document (if in doubt replace this by pixel graphics)!
- Save your document as a single-page document and reduce multiple
levels to only one visible layer and the resolution to 260 dpi (maximum
- In rare cases dotted lines are not displayed correctly. After
converting the PDF file, please check the display of such lines with the
Can I change the name of the used PDF file in the Workspace?
Yes, you can. Please log yourself into your edelpaper Workspace. Then click onto your edelpaper – in the right hand side a box with all possible customizations is shown. Please click onto settings and then on "Menubar Settings". Now enter the name of ...
How do I get billed in the Professional plan?
You get billed each month or year (depending on what plan you selected) on your billing date. The credit card on file for your account will be charged for your upcoming billing period. Your billing date is the date your bill is generated. This is ...
How to convert PDF: Double page to single pages
Often printed matter, like catalogues, magazines or newspapers, are created as double pages. That means that the content of two pages can be found at one PDF page, the order is prepared for the next steps of the printing process. To create an ...
When do I get billed when I order Download Credits in the edelpaper Workspace?
Since you can order Download Credits in your edelpaper Workspace any time and they are not depending on a Professional plan, you will get billed as soon as you order.
Click on “Invoice” when you want to get a good overview over your bills. You can select one and take a closer look at it. If needed you can print your invoice or save it as a PDF file on your computer.